Overview Docs
Service Cancellation Request
If you need to cancel or reduce a service on your account, please review the information below and submit your request in writing. This ensures your request is authorized, documented, and processed correctly.
Before you begin: Cancellation requests must come from an authorized contact on the account, in accordance with your Master Services Agreement. Per-seat and per-device licenses purchased on your behalf remain billable through their term regardless of the reason for cancellation, and any leased or loaned hardware must be returned within 10 days of instruction to do so.
What to Include in Your Request
- Company name and account number (found on your invoice)
- Requester name and title — must be an authorized signer or designated contact on the account
- Phone number and email address for follow-up
- Service(s) to be cancelled — please be specific (e.g., a single license, a device, or the full agreement)
- Requested effective date for the cancellation
- Reason for cancellation (optional, but helps us improve)
How to Submit Your Request
Email your written request to our support team, or call us and we'll help you put it in writing. A member of our team will confirm receipt, review your account and agreement terms, and follow up with next steps and any applicable return or offboarding instructions.
Contact Us to Cancel a Service
Have your account number ready when you reach out.
Cancellation terms, notice requirements, and equipment-return obligations are governed by your Master Services Agreement and the Service Guide. If you have questions about your specific agreement before submitting a request, contact your account manager or our support team above.
